Återbetalningspolicy

RETURNPOLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at contact@southsoles.se. Please note that returns will need to be sent to the following address: [Claesgatan 8, 21 426 Malmö]
We will then issue a full refund to you.

 

Used products:
We do not accept returns after a customer finalizes a purchase and that you will not provide compensation or a replacement item.

Here are some things you should consider:
• We do not exchange products. However, you can order the same product again.
• Products returned are your responsibility until they have been returned to us. Therefore, it is best to follow our return instructions to protect the products against damage and wear.
• We will refund the price you bought the products for - this includes products bought on sale.
• All products are inspected when we receive them back.
• Return shipping costs are paid by the buyer. Insure all packages with a tracking number.

Upon return, a handling fee of SEK 150 per item will be added.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@southsoles.se.

You can always contact us for any return question at contact@southsoles.se.