We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return. To start a return, you can contact us at contact@southsoles.se . Please note that returns must be sent to the following address: [Claesgatan 8, 21 426 Malmö]. We will then issue a full refund to you.

Here are some things you should consider:

• We do not exchange products. However, you can order the same product again.
• Products returned are your responsibility until they are returned to us. Therefore, it is best to follow our return instructions to protect the products against damage and wear.
• We will refund the price you bought the products for - this includes products bought on sale.
• All products are inspected when we receive them back.
• Shipping costs for the return are paid by the buyer. Secure all packages with a tracking number.

Upon return, a handling fee of SEK 150 per item is added.

Injuries and problems:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the problem and remedy it.

Exchanges:

The fastest way to make sure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.

Refunds:

We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 working days have passed since we approved your return, contact us at contact@southsoles.se .

You can always contact us if you have any questions regarding returns at contact@southsoles.se .